Frequently Asked Questions

We offer a wide selection of fine jewelry including 10K and 14K gold jewelry, diamonds, and sterling silver. Our collections feature rings, necklaces, bracelets, earrings, chains, and toe rings. We also specialize in bridal engagement rings and watches. Whether you’re shopping for everyday elegance or a special occasion, we have something for everyone.

Yes, absolutely. All of our jewelry is 100% authentic and genuine. We stand behind the quality of every piece we sell. Shop with confidence and trust—it’s our promise to you.

Yes! We offer custom orders and design services. If you have a specific vision or unique design in mind, our team can work with you to create a one-of-a-kind piece. Contact us in-store or on Instagram to discuss your custom jewelry project.

10K gold contains 41.7% pure gold and is more durable for everyday wear due to its harder composition. 14K gold contains 58.3% pure gold, offering a richer color and higher gold content while still being durable. Both are excellent choices—it depends on your preference for color, durability, and budget.

We specialize in natural diamonds and can discuss all your diamond options in-store. Visit us at Carolina Premium Outlets in Smithfield, NC to explore our diamond collection and speak with our experts.

Yes, we do! We provide professional jewelry repair services including sizing, soldering, stone setting, clasp replacement, and more. Bring your piece in and our team will assess what’s needed and provide a quote.

Repair costs vary depending on the type of repair needed and the complexity of the work. We recommend bringing your jewelry in for a free assessment and estimate. Common repairs like sizing or clasp replacement are typically very affordable.

Most repairs take 3-7 business days, depending on the complexity. Some simple repairs may be completed faster like an hour or so. We’ll give you a timeline when you drop off your piece.

Yes, we offer professional ring resizing. Whether your ring needs to be made larger or smaller, our skilled jewelers can adjust it while maintaining the integrity and appearance of your piece. Bring it in for a consultation.

Don’t worry—we can help! Bring your jewelry to us and we’ll professionally reset or replace the stone. We’ll examine it in-store and provide you with options and pricing.

Yes! We provide professional jewelry cleaning services that restore the sparkle and shine to your pieces. Our cleaning process is safe for all types of jewelry, including delicate stones and metals.

We recommend professional cleaning every 6-12 months for pieces you wear regularly. More frequent cleaning (every 3-4 months) is ideal for engagement rings and everyday jewelry that gets heavy use.

You can gently clean some jewelry at home with mild soap, warm water, and a soft brush. However, professional cleaning is recommended for pieces with delicate stones, intricate designs, or gemstones that require special care. Bring your treasured pieces to us for expert care.

Most jewelry can be safely professionally cleaned. However, some delicate or antique pieces may require special care. Let our team know about any concerns when you drop off your jewelry, and we’ll handle it with the utmost care.

Professional cleaning is very affordable and often complimentary with certain purchases or services. Ask our team in-store about our cleaning options and pricing.

Yes, we carry a selection of quality watches for men and women. Visit us in-store to browse our collection and find the perfect timepiece.

We offer watch battery replacement and basic maintenance. For more complex watch repairs, we can discuss your options in-store or recommend trusted partners in the area.